Connecting the world to businesses for more               than 25 years

Connectivity is about building relationships and CSD has been connecting Deaf and hard of hearing customers with service providers for more than two decades.  Through our robust, scalable contact center infrastructure, CSD creates applications to connect businesses with the Deaf and hard of hearing community and vice versa.

Our contact center solutions provide:

Customer Support Services

Whether you own a business that already serves Deaf and hard of hearing customers, want to start providing direct communication access using American Sign Language over a video connection, or operate a call center that receives voice or text from all over the world, CSD can help.

CSD offers a wide variety of customer support services including inbound and outbound voice, text, email and web chat options. And our multi-lingual, multi-cultural staff is trained to work with both hearing and Deaf individuals around the world.

End-Point Service

Our contact centers can serve as dedicated end-point service providers. CSD operates dedicated revenue-generating centers that provide high quality services such as customer care solutions with 99.999% of operational time. Time is money, so we never miss a minute.

Video Services

Service providers that were once limited to brick-and-mortar shops can now expand their reach and provide services all over the world using video. Through its creative video services applications, CSD can help businesses offer a wide variety of services that were once limited to in-person interactions.

To learn more about CSD Contact Center Solutions, please contact us today. 

CSD Contact Centers use complex algorithms that make it simple to reach your business. Our services include:

Intelligent Call Routing

Our Interactive Voice Response and Automatic Call Distribution systems help make sure that the right people get the right calls and that every call experience is a positive one for your customers.

Our pre-call and interaction routing features maximize employee efficiency and customer satisfaction. 

Customer Relationship Management Systems

Whether your business supports hundreds of thousands of customer records, or one hundred, CSD Contact Center Solutions can design and implement a CRM for you. We can customize a CRM to your business specifications, or integrate your company’s CRM into an overall technology platform.  

Expansive and Detailed Reporting

Our detailed and accurate reports ensure that you get the results you want. Our detailed reportscan help businesses identify trends and new opportunities and market or staff accordingly.

Billing & Services Infrastructure

Our billing infrastructure provides an accurate, seamless user experience, whether you are collecting payments for products or billing for services provided through CSD contact centers.

A company with a mission

For CSD staff, communication is personal. We are committed to building and maintaining lasting business relationships through our call centers.