CSD Contact Centers use complex algorithms that make it simple to reach your business. Our services include:
Intelligent Call Routing
Our Interactive Voice Response and Automatic Call Distribution systems help make sure that the right people get the right calls and that every call experience is a positive one for your customers.
Our pre-call and interaction routing features maximize employee efficiency and customer satisfaction.
Customer Relationship Management Systems
Whether your business supports hundreds of thousands of customer records, or one hundred, CSD Contact Center Solutions can design and implement a CRM for you. We can customize a CRM to your business specifications, or integrate your company’s CRM into an overall technology platform.
Expansive and Detailed Reporting
Our detailed and accurate reports ensure that you get the results you want. Our detailed reportscan help businesses identify trends and new opportunities and market or staff accordingly.
Billing & Services Infrastructure
Our billing infrastructure provides an accurate, seamless user experience, whether you are collecting payments for products or billing for services provided through CSD contact centers.
A company with a mission
For CSD staff, communication is personal. We are committed to building and maintaining lasting business relationships through our call centers.