Position Description:
Relay telephone calls between Deaf, Hearing Impaired, and Speech Impaired consumers (TTY users) and Hearing consumers through the telephone network.

Essential Functions:

1. Accept and place local and long distance relay calls for consumers.
2. Follow desired method of billing instructions and enter billing information into the system.
3. Translate electronic messages to voice messages and voice messages to electronic messages.
4. Translate sentence structures and language patterns from New Zealand Sign Language (NZSL) to English and English to (NZSL) to ensure the correct message is relayed.
5. Convey the caller’s actual feelings and emotions.
6. Relay contents of the call as accurately as possible without intervening in the conversation.
7. Maintain strict consumer confidentiality.

Qualifications:

1. Typing skill of 60 WPM using a personal computer upon graduation of training.
2. Good use of English grammar and spelling.
3. Good articulation and pleasing speaking voice.
4. Ability to tolerate the stress of emotional dialogues.
5. Ability to learn New Zealand Sign Language syntax.
6. Sensitivity to consumer needs.

APPLY ONLINE NOW


Send resume and cover letter to:
Christina Kokenge, HR Director
Communication Service for the Deaf
102 N Krohn Place
Sioux Falls, SD 57103
(605) 333-7702 (TTY/voice)
(605) 357-8479 (FAX)
ckokenge@c-s-d.org

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