Position Description:
Communication Assistant will be providing telecommunication services to deaf, hard-of-hearing, and speech disabled callers across the nation.  Bilingual French Creole speaking Communication Assistants to relay conversations between French Creole speaking TTY users and voice telephone users.

Essential Functions:

• Accept and place local and long distance relay calls for consumers.
• Follow desired method of billing instructions and enter billing information into the system.
  
• Translate electronic messages to voice messages and voice messages to electronic messages.
  
• Translate sentence structures and language patterns from American Sign Language (ASL) to French Creole and French Creole to ASL to ensure the correct message is relayed.
  
• Convey the caller’s actual feelings and emotions.
  
• Relay contents of the call as accurately as possible without intervening in the conversation.
  
• Maintain strict consumer confidentiality.

Qualifications:

• Typing skill of 50+ WPM using a personal computer.
  
• Good use of French Creole and English grammar and spelling.
  
• Speaks French Creole
  
• Good articulation and pleasing speaking voice.
  
• Ability to tolerate the stress of emotional dialogues.
  
• Ability to learn ASL syntax.
  
• Sensitivity to consumer needs.
  
• High level of professionalism and confidentiality
  
• High School Diploma or GED
  

Parlez-vous Français?

2448 W Dorothy Lane
Moraine, Ohio 45439
Or email resume to jjones@c-s-d.org
(937) 643 – 4600

An EOE committed to a drug and alcohol-free workplace