Position:  Communication Assistant

Position Description:
Relay telephone calls between Deaf, Hard of Hearing, speech impaired consumers (TTY users) and Hearing consumers through the telephone network.

Responsibilities:

• Accept and place local and long distance relay calls for consumers.
• Follow desired method of billing instructions and enter billing information into the system.
  
• Translate electronic messages to voice messages and voice messages to electronic messages.
  
• Translate sentence structures and language patterns from American Sign Language (ASL) to English and English to ASL to ensure the correct message is relayed.
  
• Convey the caller’s actual feelings and emotions.
  
• Relay contents of the call as accurately as possible without intervening in the conversation.
  
• Maintain strict consumer confidentiality.
  

Qualifications:

• Typing skill of 50 WPM using a personal computer
• Good use of English grammar and spelling.
  
• Good articulation and pleasing speaking voice.
  
• Ability to tolerate the stress of emotional dialogues.
  
• Ability to learn ASL syntax.
  
• Sensitivity to consumer needs.
  

Hours: To be discussed at the time of the interview.

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HR Relay Contact - Lubbock

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