CSD Upgrades to CosmoCom
CSD has recently invested in an upgrade to its sizeable contact center platform technology in order to provide the services that consumers demand in the Information Age. Replacing old analog technology, CSD has purchased a new telephony platform from CosmoCom that uses the newer Voice over Internet Protocol (VoIP). This newer technology allows CSD greater flexibility in the types of incoming contact types it can accept as well as provides better reporting capabilities, long distance toll avoidance and intra-company communications. CSD and CosmoCom are truly providing a technology platform that bridges the communication gap across all barriers.
At the heart of CSD is the contact center model of business. Beginning with our groundbreaking Relay services, CSD has grown and adapted to the needs of both the deaf/hard of hearing community and the general population.
Relay
Telecommunications Relay Services (TRS) enable standard voice telephone users to talk to people who have difficulty hearing or speaking on the telephone by using trained Communication Assistants to facilitate real-time conversation.
Equipment Distribution
The statewide Equipment Distribution Program provides accessible telecommunications equipment to deaf, hard–of–hearing, deaf–blind, and individuals with speech impairments who face difficulties communicating on the telephone.
Our new Contact Center in Stockton, California:
Customer Service Outsourced Solutions
CSD Contact Centers (CCC) specializes in providing highly-customizable, customer-support services. We serve as an outsourcing solution to all types of enterprises.