CSD Begins Immediate Expansion Efforts for Project Endeavor
Renovations begin on CSD campus, new contact center to be hub for customer support, help desk and information regarding broadband.
SIOUX FALLS, S.D. (Aug. 13, 2010) — CSD, one of the nation's largest relay and human service organizations for deaf and hard of hearing people, began renovations and preparations to open a new contact center on their current campus located along 10th Street in Sioux Falls, S.D., later this year. The contact center is part of a two-year project that calls for a nationwide awareness campaign and marketing initiative that combines subsidized broadband, technology training, and specialized equipment — among other things — for a targeted populace of 200,000 deaf and hard of hearing people.
The effort is the result of a recent multi-million dollar grant from the National Telecommunications and Information Administration (NTIA), under the US Department of Commerce, as part of the American Recovery and Reinvestment Act and sustainable broadband initiatives (otherwise known as BTOP). Called “Project Endeavor,” CSD intends to use this grant to create 60+ jobs in the local market, several immediately available. Over the past two weeks, CSD has feverishly been developing a series of job positions as well as the overall infrastructure for the project. Some of the vacancies that are now available include:
Position Title Organization
BTOP Accountant/Clerk Finance Division
BTOP Tier 3 Trainer COE Division
BTOP Service Manager COE Division
BTOP Tier 3 Service Coordinator COE Division
BTOP Tier 3 Service Coordinator COE Division
BTOP Research/Evaluation Specialist COE Division
BTOP Rehabilitation Specialist COE Division
BTOP Marketing Director Project Director
BTOP Website Developer Business Division
BTOP Website Programmer Business Division
BTOP ContactCenter Manager Business Division
BTOP ContactCenter Supervisor Business Division
BTOP ContactCenter Supervisor Business Division
BTOP Tier 1 Agents (30) Business Division
BTOP Tier 2 Agents (10) Business Division
Construction on the expansion project, at the 80-year-old Buckmaster Building on the CSD campus, is expected to be completed by October, with the launch of the new contact center slated for December 2010. Once the expansion is complete, CSD will have a total combined workforce of more than 500 in the Sioux Falls area, including those in an existing customer support contact center, a telecommunications relay center, a video relay and interpreting center, a human service center, and the organization’s administrative headquarters.
CSD currently has 32 other locations throughout the U.S. and by the end of this calendar year, there will be an estimated combined workforce of approximately 2000 people nationwide. The size, scope and unique characteristics of the organization make CSD one of the only non-profits of its kind anywhere in the world.
"Our 35-year-old organization is growing, as evidenced by the flurry of new jobs, expansion and new construction. These are all very positive signs that indicate an obvious need for more space and more staff to better serve our consumers. Given the current state of our nation’s economy and unemployment rate, we couldn’t be more pleased with the current situation here at CSD," said Ben Soukup, CSD president and chief executive officer. "The expansion of our contact center network and business division will enable us to initiate broader marketing and educational initiatives and at the same time, respond more efficiently to our customers' needs from a modern, state-of-the-art contact center."
The new contact center will feature a modern and robust platform that enables call support via voice, text, IP, Web-chat, and video.
To find out more about Project Endeavor or about current job vacancies visit: www.c-s-d.org.
Made possible by the Broadband Technology Opportunities Program.